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SupportCandy


SupportCandy plugin adds to the features of a complete helpdesk ticket system. It is one of the oldest support ticket systems available for WordPress. We aim to keep the plugin simple, secure, and feature-rich through continuous improvement and innovation.

List of ADDONS in package:
SupportCandy - Agentgroups
SupportCandy - Assign Agent Rules
SupportCandy - Easy Digital Downloads
SupportCandy - Email Piping
SupportCandy - Gravity Forms Integration
SupportCandy - Knowledgebase
SupportCandy - Print Tickets
SupportCandy - Private Credentials
SupportCandy - Reports
SupportCandy - Satisfaction Survey
SupportCandy - Schedule Tickets
SupportCandy - SLA
SupportCandy - Timer
SupportCandy - FAQ
SupportCandy - Usergroups
SupportCandy - WooCommerce

Download SupportCandy Addons:
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KEY FEATURES :​

  • Unlimited number of tickets
  • Unlimited number of agents
  • Advanced custom filter and search functionality
  • Saved filters for customers and agents
  • Private notes for internal communication of agents
  • Agents can create a ticket on the customer’s behalf
  • 16+ Custom field types
  • Ticket fields for additional information about ticket
  • Agent-only fields to keep internal data of the ticket
  • Customer fields to store information about the customer across the tickets
  • Guest tickets (disabled by default)
  • Guest can also see their ticket list using OTP Login (One Time Password)
  • Rich-text editor (customizable)
  • Email notifications
  • Working hours
  • Google reCaptcha integration
  • GDPR Compatible
  • Terms & Conditions checkbox in the ticket form
  • Macros or placeholders for ticket fields